Frequently Asked Questions

Q: Who is ZTechSoftware?
A: We are an online computer software store, specializing in selling brand names at discounted prices.

Q: How can I view the status of my order?
A: You can log in to your account at the top right-hand corner of the page to view your order status.

Q: What are ZTechSoftware’s shipping costs?
A: Shipping is FREE, worldwide!

Q: Does ZTechSoftware ship internationally?
A: Yes! We ship to anywhere in the world, for FREE!

Q: How does ZTechSoftware sell software at such low prices?
A: We have built solid relationships with various companies and specialty stores. From these vendors, we receive low prices and we pass the discounts on to you!

Q: Does ZTechSoftware sell 100% genuine, legal, and new software?
A: Yes, we sell only the real stuff. We are a legitimate business, and always have been. Every product we sell is new - never used. Genuine software is in our blood.

Q:What exactly is OEM software?
A: OEM stands for "original equipment manufacturer" and can sometimes be referred to as "open-ended market ,"bulk-pack," "white box," and "brown box." Almost all software vendors make two versions of the same product based on different distribution channels. One is the retail boxed products sold mainly through retailers. The second one is the OEM products which are sold mainly to system builders, such as HP and Dell (the large OEMs). These products do not have fancy packaging materials and are often produced in much higher volume. This OEM software costs much less while being the exact same software as retail - often caring the same manufacturer warranty as the retail version. They also often include supporting materials such as manuals and drivers when applicable.

Q: What do the differences in packaging mean?
A: Full Retail Box:
Retail software including the box. The same found in large retail stores.

Full Version:
Retail software with or without the retail box. This can arrive in a jewel case, sleeve, etc...and is the same software as found in large retail stores.

Q: Does ZTechSoftware have a Lowest Price Guarantee?
A: Yes! We match any price you find from a reputable software dealer.

Q: Does ZTechSoftware offer a Money Back Guarantee?
A: We promise to provide you with 100% Money Back, guaranteed -- if you receive software that doesn’t install or register properly.

Q: Does ZTechSoftware have any certifications, or belong to any reputable organizations?
A: We are a BBB Reliability Programs member, Microsoft Registered partner, and NexTag 5-Star Seller (to name a few). You can view at the extent of awards and memberships by scrolling down to the bottom of any page on our site and by visiting the "Why ZTech?" page.