FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: Do you ship Internationally?
A: Yes we can ship to anywhere in the world and we do not charge you any additional shipping fees either!  Please be aware that we hand ship all international packages which means they may take a little longer for you to receive them.

Q: How does ZTechSoftware.com sell software at such cheap prices?
A: ZTechSoftware.com purchases its software from various venues. Such places include: overstock, auctions, closeouts, companies going out of business. We provide great prices because we purchase them a low prices!

Q: Is your software pirated, copied or illegal?
A: No, we are a legitimate business and would not have lasted over 3 year in the industry if we dealt in illegal software.

Q: What exactly is OEM software?
A: OEM generally means "original equipment manufacturer." Sometimes it is referred to as "open-ended market" and used interchangeably with "bulk-pack," "white box," and "brown box." Almost all PC component and software vendors make two versions of the same product based on a difference in the distribution channels. One is the retail boxed products sold mainly through retailers. The second one is the OEM products which are sold mainly to system builders, such as Compaq and Dell (the OEMs). These bulk-pack products do not have fancy packaging materials and are often produced in much higher volume, both of which result in much lower prices that have not been available to the public. The OEM products are of the same quality and often carry the same manufacturer warranty as their retail counterparts (the single-pack). They also often include supporting materials such as manuals and drivers when applicable. However, most of the information is on a CD or on manufacturer's web site.

Q: I placed an order, did you receive it?
A: ZTechSoftware.com has a system in place to immediately notify our customers that we have received your order. This notification is sent to you via email shortly after you have completed your purchase. If you do not receive this email, and have given waited a reasonable amount of time, please contact us so that we can confirm you order.

Q: What are the differences in the package types provided?
A:

1. Full Retail Box: Retail software including the box. The same found in large retail stores.
2. Full Retail- No Box: Retail software without the box. The same found in large retail stores.
3. Jewel Case (JC): Retail/licensed software manufactured to be sold in Jewel Cases. Generally speaking the manual is on the CD or can be downloaded.
4. CD Sleeve (CD): Full versions of software sold in a sleeve(no Jewel Case). Generally speaking the manual is on the CD or can be downloaded. Some occasions may include OEM CD.
5. OEM CD: Full versions of software sold as "original equipment manufacturer". In this instance, it may not include manufacturers technical support. Read below for more information on OEM Software.
6. Retail CD w/ Key*: Applies to Microsoft products only. Full Version without the box, manual, or Jewel Case.
7. OEM CD w/COA*: Applies to Microsoft products only. OEM Versions which include the Certificate of Authenticity.
8. OEM CD w/KEY*: Applies to Microsoft products only. OEM versions with only the serial key.

Q: Is it legal to sell OEM / CD Only software?
A: This is a great question, many of the software companies would like you to believe the answer is no and often attempt to scare customers by placing text on the CD that says, for example; “For distribution with a new pc only” or something to that effect, but rest assured it is in fact legal to purchase OEM software. The truth is that the First Sale Doctrine protects our right, as well as yours to sell OEM / CD Only software.

Software companies have attempted to circumvent the first sale doctrine by creating elaborate licensing agreements, in which they claim that the software is not actually yours, but that you only licensed it. Several courts however have found it does in fact meet the criteria of a sale and therefore have upheld the first sale doctrine.

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