ZTechSoftware offers the following Returns Policy:
Unopened software:

ZTechSoftware will accept returns of unopened software as long as the product is returned within 30 days of the purchase date. The software must be in the original condition and must not be damaged in any way. The product must include the product key codes. You will be charged a 3.0% credit card processing fee and a $6.00 shipping and handling fee.

Defective Software:

Defective software may be returned within 30 days of the purchase date for a replacement only.

Opened/Used Software:

We may accept returns on Opened/Used Software on a case by case basis. Once we have received and evaluated the condition of the product, we will respond with our calculated value of the item. At this time the customer can either accept this value which will be credited/paid to the customer, or refuse this valuation and the product will be shipped back to the customer.

Software Licensing:

There will be a 30% restocking fee on cancelled licensing orders once they have been committed to an individual/company. This is due to the processing time required to cancel the license. ZTechSoftware will not take returns on MSDNS once they have been registered to an individual/company because the license cannot be reversed.

Phone Orders:

You will NOT be refunded the $3.00 phone order fee that is charged to place an order over the phone.

ZTechSoftware reserves the right to deny the return of any product we deem tampered with at our discretion.

These return policies are industry standard for all software and media products due to piracy issues.

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